Delivery Rules

Delivery Policy – JHR Trendy BD


At JHR Trendy BD, we are committed to delivering your orders safely and on time. Please read our Delivery Policy carefully before placing an order.

1. Delivery Coverage

We deliver products across Bangladesh through trusted courier and delivery partners.

2. Order Processing

  • Orders are processed after successful confirmation by our customer support team.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing time is generally 1–2 working days before shipment.

3. Estimated Delivery Time

  • Inside Dhaka: 2–4 working days

  • Outside Dhaka: 3–7 working days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, political events, or other circumstances beyond our control.

4. Delivery Charges

Delivery charges are calculated based on your location and will be displayed or communicated before order confirmation.

Additional courier charges may apply for remote or hard-to-reach areas.

5. Order Tracking

Once your order has been shipped, you may receive tracking information or shipment updates via SMS, phone call, WhatsApp, email, or other available communication channels.

6. Cash on Delivery (COD)

Cash on Delivery is available in selected service areas.

Customers are requested to:

  • Keep the exact payment amount ready whenever possible.

  • Receive the package personally or authorize someone to receive it.

  • Complete the payment before opening the package, as required by courier company policies.

7. Failed Delivery Attempts

Delivery may fail if:

  • The provided address is incomplete or incorrect.

  • The customer is unavailable to receive the parcel.

  • The customer cannot be contacted.

  • The order is refused without a valid reason.

If delivery fails, our team may contact you to arrange another delivery attempt. Additional delivery charges may apply for repeated delivery attempts.

8. Order Inspection

Please inspect the package upon delivery.

If the package appears damaged or tampered with:

  • Inform the delivery representative immediately.

  • Contact JHR Trendy BD as soon as possible.

  • Take clear photos or videos of the package and product for verification.

9. Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occur due to:

  • Natural disasters

  • Severe weather

  • Public holidays

  • Political unrest

  • Courier service disruptions

  • Other events beyond our reasonable control

We appreciate your patience and understanding in such situations.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Keeping their phone number active for delivery communication.

  • Being available to receive the order during the expected delivery period.

JHR Trendy BD is not responsible for delays caused by incorrect customer information.

11. Refused or Unclaimed Orders

If a customer refuses to accept an order without a valid reason or repeatedly fails to receive deliveries, JHR Trendy BD reserves the right to:

  • Cancel the order.

  • Restrict future Cash on Delivery (COD) services.

  • Require advance payment for future purchases.

12. Contact Us

If you have any questions regarding your delivery, please contact us:

JHR Trendy BD